Oct
27, 2012 Sat 8am to 6pm Venue Tanghalang Pasigueño Main Theater
At the Back of Pasig City, City Hall Approx 1, 400 seats/participants
At the Back of Pasig City, City Hall Approx 1, 400 seats/participants
Ticket
Price 3500 pesos paid Oct 19, 2012
onwards or onsite reg
Early Bird Pay Only 3000 pesos Tickets purchase before Oct 18, 2012
VAT, lunch and 2 AM/PM snacks included
Early Bird Pay Only 3000 pesos Tickets purchase before Oct 18, 2012
VAT, lunch and 2 AM/PM snacks included
Hot
Topics - Running a Call Center
Operations
-Outsourcing
Campaigns Worldwide
-Outbound
Sales Campaigns US and Canada
-US Call
Center Broker
-Running a
yellow page Campaign
-Call
Center Cost Analysis
-Industry
Leaders Multimillion $ Pitch
-Telemarketing
Campaigns
Call
Center Outsourcing Trade Secrets Revealed
For more
info speakers slot and sponsorship contact jbiadog@yahoo.com 09279896797
9980883/0917 2433920
9980883/0917 2433920
Speakers Line Up: Foreign and Local Call Center BPO Executives - 18
hot Call Center BPO Recognize Experts Topics, 20 Speakers, 1400 expected
participants, 1 day of great event, connect to the World Network of Call Center
Pros, Live Interaction Intervals, Close Some Deals Brokers!!!
AM- Morning Session
8:00-8:10 Opening (Welcome
Delegates - Maybe a Speech From Senator Mar Roxas - Father of Call Center or
Any Govt Incharge or Call Center Expert )
Module
1
- Biz Dev/ BPO Hottest Campaign in the Philippines
8:10-8:30
"A Decade of Outsourcing in the Philippines" By Rebecca Ontiveros - Freelancer, BPO Call Center
Broker, Director for Business Development & Project Management GBiZ
Consultancy & Outsourcing Services
8:30-8:40
Question and Answer
Module
2: Outsourcing 5000 Seat for Language Call Center Worldwide
8:40-9:00
(For Co Approval) "Langauge Call Center/BPO Partnership" By
Craig Almaguer - Sales Executive based in Languageline.com HQ CA, USA. He will fly from US
to discuss things about his co. And successful previous relationship with
GenPac in India and Sitel in the Philippines. Also he is looking for
Philippines based BPO/call centers all world language tied up.
Craig
has a diverse and extensive background in developing projects and a deep
commitment to the craft of sales, marketing, events, and recruitment.
In
the early ‘90s, Craig lead some of the most success Sales Recruitment Teams in
the San Francisco Bay Area and Northern California. From Managing and
Recruiting Craig spent 8 years with AT&T (formerly SBC and Pacific Bell)
and was instrumental in building California’s internet backbone with an
Internet Team throughout California. From there, Craig migrated into the
SBC Public Sector and Health Care space handling multi-million dollar budgets with
customers like Blue Shield/Blue Cross, and Catholic Health Care West.
In
early 2002, Craig skillfully reinvented himself as a General Contractor/Builder
and over the next 6 years created some of the most beautiful, efficient, and
artful projects in Northern California.
Craig
later became the Sales Director and Business Development Manager for Mexican/US
Call Center, BerkUSA. Craig acted as Recruiting Director and Sales Manager
running sales campaigns with BerkUSA. On many occasions, Craig took on the role
Event Director or VP of Sales for campaigns that included AT&T and
The Technology & Higher Education Conference in 2010.
Craig
currently holds the title of Senior Sales Executive and Territory Manager for
Language Line Services. Over the past 18 months, Craig has been developing
programs with most of the Fortune 500 in the Central South Territory of the US.
Craig’s passion for Language Support Services shows as he is helping Call
Centers improve their metrics and increasing revenues through a potentially
untapped market with the Multicultural customer. Language Line Services is the
largest and oldest Language Service Provider in the US and specializes in
Interpretation and Translation Services for the Call Center Industry.
9:00-9:10
Question and Answer
Module 3 - Sales Outbound
Telemarketing
8:50-9:20 "Running a Call Center Campaign Outbound" - Edgar Buenaventura - Top Agent/Top Supervisor/Freelancer He is the Top Account Manager as well. Who is responsible for closing those deals in the actual call center operations hands on. (Superpages.com, US Directory, MIS, POS Terminal, G3 Telecom) with another 2 Panels (Your Co).
8:50-9:20 "Running a Call Center Campaign Outbound" - Edgar Buenaventura - Top Agent/Top Supervisor/Freelancer He is the Top Account Manager as well. Who is responsible for closing those deals in the actual call center operations hands on. (Superpages.com, US Directory, MIS, POS Terminal, G3 Telecom) with another 2 Panels (Your Co).
9:00-9:10
Question and Answer
Module
4
9:10-9:30
Your Co Here (BPO Call Center Operations Topic)
9:30-9:40
Question and Answer
Module 5 - Call Center Office
Space Leasing - Madison Solutions
9:40-10:00 "Cloud Based Hosted Phones System Sales Operations" By Lenny Dandan - Apple/MAC Gold Certified Sales Pro, Hosted PBX Specialist, He leads and Train Account Managers as well, Do Call Center Consulting, He operates before a Start Up Home Based Call Center, Pro Chef, Restaurant Management Consultant.
9:40-10:00 "Cloud Based Hosted Phones System Sales Operations" By Lenny Dandan - Apple/MAC Gold Certified Sales Pro, Hosted PBX Specialist, He leads and Train Account Managers as well, Do Call Center Consulting, He operates before a Start Up Home Based Call Center, Pro Chef, Restaurant Management Consultant.
10:00-10:10
Question and Answer
Module
6: Call Center/BPO for Entreprenuers
10:10-10:30
"BPO Call Center Operations for Entreprenuer" by Khoa
Bui - Khoa is a Call Center Veteran
from Canada and Australia, Best selling author, international
speaker, corporate trainer, blogger and entrepreneur.
He has been featured on TV, Radio and Magazines and he has a passion
for traveling the world, public speaking, writing books and building
online empires. He also loves to write fast as well. Khoa is the founder
of the site “Secrets Entrepreneur” where he shares
with you tips, strategies and ideas that help people create more wealth by
becoming an entrepreneur.
10:30-10:40
Question and Answer
Module
7: BPO and Outsourcing Media Success
10:40-11:00
"Media Outsourcing Stories Success" by Emily
Altomonte- Abrera, Chairman Emeritus, McCann Erickson
Philippines - President, Advisor Media Alliance Asia, Corporate Media BPO/Call
Center Speaker, President Foundation for Communication Initiatives.
11:10-11:30
Question and Answer
Module 8
11:30-11:50
Your Co Here (BPO Call Center Operations Topic)
11:50-12:00 Question and Answer
Lunch Break
12:00-12:15 Lunch/Networking/Entertainment/Raffle Prizes from Sponsors
12:15-12:50 Lunch/Commercial Break/Sponsors
PM - Afternoon Session
Module 9
12:50-1:10 Your Co Here (BPO Call Center Operations Topic)
1:10-1:20 Question and Answer
11:50-12:00 Question and Answer
Lunch Break
12:00-12:15 Lunch/Networking/Entertainment/Raffle Prizes from Sponsors
12:15-12:50 Lunch/Commercial Break/Sponsors
PM - Afternoon Session
Module 9
12:50-1:10 Your Co Here (BPO Call Center Operations Topic)
1:10-1:20 Question and Answer
Module 10
- Coaching-Training BPO Experts / Call Center Leaders
1:20-1:40
“Leadership in the BPO Industry” By Mike Blanco - Former Pacific Hub
Training Director, Local Call Center Operator/Owner. He shared the 7th Habit, Maxwell Coaching Leadership Style
Techniques to us Call Center BPO leaders to become effective in managing
campaigns.
“With
10 years of working experience in the BPO industry, our speaker rose from the
ranks to reach where he is right now. Finding his niche in the BPO industry didn’t
come easy, from being a Telemarketer, to a CSR, he found his place in the
training department.
Belonging
to a sunshine industry proved best for him since he himself was new to
it. It didn’t hinder him though to widen his horizons. It’s been almost a
year since he retired from the banking and financial services of BPO, he is now
in the solar panel manufacturing industry. Mike Blanco is now Sunpower
Corporation’s Training and OD Manager.”
1:40-1:50
Question and Answer
Module
11: Beyond BPO and Call Center Outsourcing Leadership Services
1:50-2:10 "Emergent Leadership: Call Center
Culture Shift" By Dave Francisco, Operations Managers, TLs, Coaches,
Reps and Call Center Leaders Trainer of Acquire Asia
2:10-2:20 Question and Answer
2:10-2:20 Question and Answer
Module 12
2:20-2:40
Your Co Here (BPO Call Center Operations Topic)
2:40-2:50 Question and Answer
2:40-2:50 Question and Answer
Module 13
2:50-3:10
Your Co Here (BPO Call Center Operations Topic)
3:10-3:20 Question and Answer
3:10-3:20 Question and Answer
Module 14 - Financing a Campaign
& Running an Outbound Operations
3:20-3:40 "Running an Outbound Online Business Directory, Yellow Page Sales Campaign US/CA" - By Jayson Biadog, Former Superpages.com Top Agent, Top Team Supervisor, Hands-on on the actual BPO Operations, Account Manager G3 Telecom, Call Center Broker, Digital Strategist.
3:40-3:50 Question and Answer
3:20-3:40 "Running an Outbound Online Business Directory, Yellow Page Sales Campaign US/CA" - By Jayson Biadog, Former Superpages.com Top Agent, Top Team Supervisor, Hands-on on the actual BPO Operations, Account Manager G3 Telecom, Call Center Broker, Digital Strategist.
3:40-3:50 Question and Answer
Module 15
3:50-4:10
Your Co Here (BPO Call Center Operations Topic)
4:10-4:20 Question and Answer
4:10-4:20 Question and Answer
Module 16
4:20-4:40
Sponsors Your Co Here (BPO Call Center Operations Products)
4:40-4:50
Question and Answer
Module
17: Running a 130 Seater US and Australian Sales Campaign
4:50-5:10
"Managing Outbound & Offshore Accounts". By Aldwin
Nicolai Santos Oneglobal Operations Manager, Top SEO, eCommerce
and US Website Builder Solutions Closer, Sure Connect Operations
Manager, AT&T US Top Campaign Manager, Managing Partner MXP Max Professional
Philippines.
5:10-5:20
Question and Answer
Module 18
5:20-5:40
Your Co Here (BPO Call Center Operations Topic)
5:40-5:50 Question and Answer
5:40-5:50 Question and Answer
5:50-6:00 PM - Closing Remarks (Maybe a Speech From Sen Roxas Father of Call Center or Any Govt In-charge or Call Center Expert)
